Fireplace Safety

Fireplace Safety Info

Are You Missing a Safety Barrier Screen for Your Gas Fireplace or Insert?

Safety Barrier Screen RequestLearn More

Fireplaces and other hearth products are beautiful, functional additions to any home, but they can also be dangerous. Below you will find information on remaining safe at all times when using your Heat & Glo fireplace.

Create Space
These heating appliances reach extremely high temperatures while in operation. To prevent an uncontrolled fire, create space around your product to ensure that no flammable materials are close enough to ignite.

Use Safety Equipment
Whether you prefer a safety screen provided by Heat & Glo, or one that you’ve purchased from a different retailer, ensure that you are not only using the screens, but that they are secure when your hearth is in operation. This helps to reduce the risk of potential burns.

Remain Alert
Just because your hearth is not currently in operation, doesn’t mean that it is safe to touch. These appliances remain hot even after they have been turned off, so it is important that you keep that in mind any time you are near your fireplace.

Gas Fireplace and Insert Glass Safety

How to Protect Your Family

Caution: HOT

The glass and metal surrounding your fireplace will reach extreme temperatures during operation, and remain hot for a period of time after your product has been shut off. Always keep your family, including pets, a reasonable distance away to prevent burns.

Use Protective Safety Screens

A protective safety screen will help prevent skin from coming into contact with the hot glass, greatly reducing the risk of serious burns. The screen should not be removed or altered in any way.

Additional Resources

The Hearth, Patio & Barbecue Association provides extensive resources to the public for more information regarding best safety practices concerning your fireplace, stove, or insert. You can visit their website here.

HPBA Fireplace Safety Video

HPBA Fireplace Safety Brochure

Safety Barrier Screen Request

Are You Missing a Safety Barrier Screen for Your Gas Fireplace or Insert?

Questions? Contact Us. Call 1-888-427-3973 (option #3), email us at, or fill out the form below to receive your safety screen.

For products manufactured before January 1st, 2003:

We will provide an ANSI-compliant retrofit safety barrier screen free of charge; you simply pay shipping costs.

For products manufactured after January 1st, 2003:

We will provide the model number of a replacement safety barrier screen that was originally designed, aesthetically styled and came standard with your product, which can be easily purchased from your local dealer.

You can also choose a generically-styled retrofit safety barrier screen that complies with the new ANSI standard revision implemented in 2015, which will be shipped directly to your home for $99 USD, including shipping.

Gas and wood burning fireplaces model and serial are in the control compartment area, under the smoke shield or on the firebox side column. Gas and wood burning inserts model number and serial are in the control compartment area, under the ash lip or on the firebox side.

Please take a clear, straight-on photo of your fireplace. File formats accepted: JPG, JPEG, GIF, PNG, PDF and Word. (Please keep file sizes below 3 MB)

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