Contact a local dealer for all service, troubleshooting and product related questions. Your local authorized dealer is trained on all Heat & Glo products and best understands the specific building codes in your area to properly install and service your product. Additionally, all service parts (including warranty-related needs) must be ordered through an authorized dealer. Heat & Glo does not sell or ship service parts directly to consumers. If you do not know your dealer, please use our dealer locator.
Fireplace Safety Info
Basic safety precautions to remember when enjoying your fireplace, stove or insert.
Troubleshooting & FAQs
Need help? Contact your local Heat & Glo dealer or view our troubleshooting and FAQs.
Install & Owners Manuals
Find the installation and owner’s manual for your Heat & Glo fireplace, stove or insert.
Browse Heat & Glo's warranty section to download our current warranties, including the Hearth and Home Product warranty or Outdoor Lifestyles warranty. You can also register your product and keep up to date on service, maintenance and improvements that may enhance your product.
Use & Care Videos
These videos provide use and care instructions for Heat & Glo products.