Owner Resources


Owner Resources

At Heat & Glo, we’re here to ensure that you have the ultimate fireplace experience, which is why we’ve compiled an assortment of resources to help you with any potential issues you may have. Below you’ll find a comprehensive FAQ section, manuals detailing product features and installation, as well as video tutorials to show you how to clean, reset, and operate your particular fireplace.

If you have additional questions that cannot be answered by any of the following resources, please contact your local Heat & Glo dealer. Your dealer is your source for information regarding building codes, as well as all service, warranty, and parts questions – We do not ship parts directly to consumers. To find the dealer nearest you, click here.

Troubleshooting & FAQs

Need help? Contact your local Heat & Glo dealer or view our troubleshooting and FAQs.

Install & Owners Manuals

Find the installation and owner’s manual for your Heat & Glo fireplace, stove or insert.

Use & Care Videos

These videos provide use and care instructions for Heat & Glo products.

Service and Support

Find a local dealerFireside for service and support.

Free Safety Screen Program

Are you missing a safety barrier screen for your Heat & Glo gas fireplace or insert? Learn how you can get one now!

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Remodeling and Home Design