Contact a local dealer for all service, troubleshooting and product related questions. Your local authorized dealer is trained on all Heat & Glo products and best understands the specific building codes in your area to properly install and service your product. Additionally, all service parts (including warranty-related needs) must be ordered through an authorized dealer. Heat & Glo does not sell or ship service parts directly to consumers. If you do not know your dealer, please use our dealer locator.