Owner Resources


Owner Resources

Contact a local dealer for all service, troubleshooting and product related questions. Your local authorized dealer is trained on all Heat & Glo products and best understands the specific building codes in your area to properly install and service your product. Additionally, all service parts (including warranty-related needs) must be ordered through an authorized dealer. Heat & Glo does not sell or ship service parts directly to consumers. If you do not know your dealer, please use our dealer locator.

Troubleshooting & FAQs

Need help? Contact your local Heat & Glo dealer or view our troubleshooting and FAQs.

Install & Owners Manuals

Find the installation and owner’s manual for your Heat & Glo fireplace, stove or insert.

Use & Care Videos

These videos provide use and care instructions for Heat & Glo products.

Service and Support

Find a local dealerFireside for service and support.


Free Safety Screen Program

Are you missing a safety barrier screen for your Heat & Glo gas fireplace or insert? Learn how you can get one now!

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