The safety and comfort or our consumers are a primary concern for Hearth & Home Technologies (HHT). HHT is the manufacturer of the Heatilator, Heat & Glo and Majestic branded fireplaces.
The action to be taken in regards to the fireplace system differs based on the fireplace, fuel type, and category of water that has infiltrated the firebox. The approach for repair will be different based on the type of water exposure the fireplace has received.

Water Category – Flood Water (defined by IICRC Category 3) or Rain water from termination cap infiltration
Fireplace – Indoor or Outdoor
Fuel Type – Gas, Wood, or Electric

Flood Water infiltration to an Indoor Gas, Wood, or Electric fireplace (including two-sided fireplaces on an exterior wall).

  • The fireplace cannot be reused and must be replaced. Any existing vent/chimney and termination that has not been submerged can be re-used after being inspected to ensure no blockage or separation.

Flood Water infiltration to an Outdoor Gas or Wood fireplace

 

  • The “Carolina” model gas fireplaces cannot be re-used and must be replaced.
  • All other Gas Fireplaces can be re-used, but require replacement of the gas train, electronics, burner and pilot assemblies.
  • All outdoor fireplaces regardless of fuel type will require:
    • Clean the fireplace and refractory from flood water debris
    • Inspect any existing venting/chimney and termination that has not been submerged to ensure no blockage or separation.
    • Ensure the fireplace building structure is properly remediated to eliminate water damage concerns.


Rain infiltration to an Indoor Gas Fireplace

 

  • The fireplace can be re-used when the following are completed:
    • Replace the gas train and all electrical components.
    • Inspect the burner assembly to ensure no water is trapped inside and all ports and burner neck are clear of water and any obstruction.
    • Inspect of all logs and refractory for water damage and replace as necessary. If they are wet, remove and allow to dry, once dry they should have normal strength.
    • Ensure no water is left inside the combustion chamber or valve cavity. If the fireplace has refractory remove it to ensure the combustion box is dry.
    • Inspect any fireplace insulation to determine if it has gotten wet, replace insulation on models that it can be replaced. Install a new fireplace for models where the insulation cannot be replaced, existing vent and termination can be re-used but must be inspected to ensure no blockage or separation.
    • Inspect for degree of water intrusion into building materials around the fireplace, follow appropriate action to remediate water damage concerns.


Rain infiltration to an Indoor Wood fireplace

 

  • The fireplace can be re-used when the following are completed:
    • Ensure no water is left inside the combustion chamber, remove refractory to ensure combustion box is dry.
    • Inspect refractory for any signs of damage, replace as necessary.
    • Inspect any insulation to determine if it has gotten wet, replace insulation on models that it can be replaced. Install a new fireplace for models that the insulation cannot be replaced, existing chimney and termination can be re-used but must be inspected to ensure no blockage or separation.
    • Inspect for degree of water intrusion into building materials around the fireplace, follow appropriate action to remediate water damage concerns.


Rain infiltration to an indoor electric fireplace

 

  • The fireplace cannot be re-used and must be entirely replaced.


Certain steps should be taken as part of the replacement process on any fireplaces.
       1. Remove the rating plate and report the serial number and model to HHT Technical Services Department
       2. The entire fireplace and any replaced parts are to be destroyed or disabled to prevent re-use or resale.

Any remaining warranty on a fireplace infiltrated with water of any kind becomes immediately void, subject to the unit being remediated in strict compliance with the applicable steps outlined in the letter. Remediation to a unit that, under this letter is not to be re-used and is to be replaced, is strongly discouraged and the warranty on such a unit will remain void, notwithstanding any such remediation.

 

 

Frequently Asked Questions

 

  1. My fireplace seems fine; why do I need to replace it?

    Water damage may be greater than what is evident on the surface. Long-term corrosion, damage to critical components, potential mold growth and odor are concerns for fireplaces that have been involved in a flood. In addition, water exposure creates potential fire hazards including damaged insulation, blocked air passages, and rusting of the unit and components. Each of these items may not be addressed or even seen by just replacing parts to make the fireplace operational, as these issues can be inside, under, around or on top of the fireplace. Safety is our top priority, and in these circumstances, repair cannot ensure safe and proper operation; therefore, the fireplace must be replaced.

     

  2. Do I still have a warranty on my fireplace?

    Any remaining warranty on a fireplace infiltrated with flood water becomes immediately void, subject to the unit being remediated in strict compliance with the applicable steps outlined in the letter provided. 

     

  3. Who is responsible for the cost of repairs/replacement?

    We recommend you contact your homeowners’ insurance company for assistance. Flooding is not subject to manufacturer warranty support.

     

  4. What happens if I do not want to replace and just fix it?

If replacement is required and you only fix and reuse, the warranty on such a unit will remain void. Since wood-burning and gas fireplaces have not been tested and listed for use after being submerged in water, doing so will void the UL listing of the product, which will in turn have an impact on compliance with building codes and its suitability to be insured under a homeowner’s policy.

 

In addition, fixing and reusing the unit does not address the issue of wet insulation, which will cause odors issues, nor does it address the potential fire hazards created by water exposure.