Owner Resources: Troubleshooting & FAQs


Troubleshooting & FAQs

To ensure complete satisfaction of your Heat & Glo fireplace, we’ve put together an extensive list of common questions to provide you with the information you need to guarantee proper and safe product operation at all times.

If you are faced with a technical question or warranty issue that is not addressed in this section, please contact your local Heat & Glo dealer. For other questions concerning Heat & Glo you can ask us directly through our Ask a Question section.

Common Questions

Browse Heat & Glo's common questions section for answers to questions about our products, installation, service, maintenance, and more.

How to Light Your Pilot

Has the pilot light on your Heat & Glo fireplace gone out? Don't worry, Heat & Glo provides helpful step-by step directions for relighting your pilot light.

Resetting Your IPI+ System

Need to reset your IntelliFire Plus Ignition System? This video walks you through the steps from identifying what system you have, to accessing the system and resetting it.

Power Outage

No Power? You can still use your Heat & Glo Fireplace or Stove.

Service and Support

Find a local dealerFireside for service and support.

Free Safety Screen Program

Are you missing a safety barrier screen for your Heat & Glo gas fireplace or insert? Learn how you can get one now!

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