Owner Resources: Troubleshooting & FAQs


Troubleshooting & FAQs

We want you to be very satisfied with your Heat & Glo hearth product. This section of our website contains helpful information to ensure that your Heat & Glo product is safe, reliable and easy-to-use.

All warranty, service, and technical support questions should be directed toward your dealer. A dealer is the best source to answer your questions. However, if you want to ask us a question regarding Heat & Glo, please visit the Ask a Question section. You may find the answer to your question there. If not you can e-mail us through a form.

Here are the most common questions:

Go To Common Questions

Common Questions

Browse Heat & Glo's common questions section for answers to questions about our products, installation, service, maintenance, and more.

How to Light Your Pilot

Has the pilot light on your Heat & Glo fireplace gone out? Don't worry, Heat & Glo provides helpful step-by step directions for relighting your pilot light.

Resetting Your IPI+ System

Need to reset your IntelliFire Plus Ignition System? This video walks you through the steps from identifying what system you have, to accessing the system and resetting it.

Power Outage

No Power? You can still use your Heat & Glo Fireplace or Stove.

Service and Support

Find a local dealerFireside for service and support.


Free Safety Screen Program

Are you missing a safety barrier screen for your Heat & Glo gas fireplace or insert? Learn how you can get one now!

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