Gas Logs

The flames are not adjustable.

Yes, however, you must contact your local dealer to do the conversion for you.

No. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.

No. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.

The Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.

Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.

For vented gas log sets, you need to remove the log set and grate, have the gas line capped, and install a grate rated for natural wood. Also check the damper to make sure it has not been removed and is functioning properly; if needed, a damper repair kit may be available (and installed) to make the unit fully functioning as a wood-burning fireplace again.

The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.

Proper sizing is determined by the size of the fireplace base and the overall size of the Gas Log and Hearth Kit, which requires measuring the front width, back width, depth and height of the fireplace. Getting logs or controls too tight to the sides can cause damage to the fireplaces and gas logs controls.

There are several different models you can view on our website. In addition, the Real Wood Elite gas log sets are used in conjunction with one of three Hearth Kits: 1. Match Light Hearth Kit – system lights with a struck match. 2. Safety Pilot Hearth Kit – system prevents the flow of gas when the appliance is not in use. 3. Millivolt Hearth Kit – system available in either LP gas or natural gas; A remote control or wall switch is available for use with the Millivolt Hearth Kit.

Cost will vary from product to product based on the BTU input and the type of gas used. Contact your local fuel provider with the amount of BTU's input and they should be able to relate it to the local, current fuel costs.

Gas logs will provide radiant heat in the general hearth area. Gas logs are easy to use, require little maintenance, and enhance the aesthetic appeal of your fireplace whether on or off. Use in conjunction with glass doors will improve their heating capacity. For maximized heat output, a full direct vent insert should be considered.

RealWood Elite logs are made of high temperature fiber material. Our design ensures a lifetime of enjoyment.

You will need to contact the dealer in your area to order a new log. Do not use your fireplace until your log set is complete and placed properly. Operating the fireplace with an incomplete log set, or one which is improperly placed, may cause sooting.

A safety pilot prevents the flow of gas when the appliance is not in use.

A remote control and/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.

Minimum sizing is determined by consulting the measurements provided in the installation manual. Your local dealer will provide assistance in properly sizing your gas log set.

The cost will vary from market to market, and will vary more depending on the degree of difficulty in getting a gas line to the fireplace. We strongly suggest you use a factory trained installer for you installation.

A maintenance checkup at least every other year will result in minimal performance issues and help prevent any issues.

Sooting is a result of impingement caused by incomplete combustion, i.e. flames coming in contact with a surface, cooling the flame, and preventing combustion.

Gas logs create a beautiful fire that will liven up a party or enhance a relaxing, quiet atmosphere. Gas logs are convenient, easy to operate and require minimal maintenance.

A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.