Maintenance

No. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.

Yes, you can still use your Heat & Glo Fireplace or Stove. Learn More

No. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Hearth & Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.

On new wood-burning fireplaces, first determine what you are burning. You should only be using seasoned wood, newspaper, or kindling. Firestarters can cause a smell. Seasoned fireplaces: what have you burned in the past? Have you cleaned the fireplace prior to burning? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Also check what is on top of the fireplace. Remove all objects from mantel to see if this eliminates the smell.

Hearth & Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.

Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.

Sonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.

The majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.

It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass. 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. 4) For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. 5) Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6) After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).

STEP 2: Open valve by pivoting handle to be parallel to gas line.

STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).

STEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.

STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**

STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.

STEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position.

STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.

STEP 9: Enjoy your fireplace!

* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner.

** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

Your fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.

Our fans are purposely designed at lower CFMs (cubic feet per minute). There are two reasons for this. This first is to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The fan is designed to move warm air into the room, not to move air clear across the room.

On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.

Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.

Please see the detailed instructions below. In addition, your local dealer can provide the proper equipment and resources to assist you with this.
Instructions for battery replacement and remote programming
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Yes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.

If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue. Find a Dealer

There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.

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