Purchase

Not directly. We only sell fireplaces through our local dealers. You can find a dealer near you by clicking on the Dealer Locator tab and entering your zip code, state or province in the box provided.

In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product.

Warranty - Heatilator, Heat & Glo, Harman or Quadra-Fire does not warranty products sold outside of our authorized dealer network, nor will they warranty service work on the product that is performed by anyone other than an authorized dealer. In addition, the warranty on our products applies to the original owner only and is nontransferable.

Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme.

Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. The risk for damage increases if you attempt to ship product outside of our dealer network. We will not be responsible for any costs related to shipping damage.

Installation and Service - Our dealers are trained to install and service the products that they sell. We strongly recommend our products be installed and serviced by authorized dealers. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installer’s guide, owner’s guide and listing agent identification label furnished with the product. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Lastly, the installation and set up of a product requires very specific installation and operational accessories. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact.

For proper sales and service, find a local authorized dealer near you.

Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON/OFF feature of your remote control.

Next, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the “ON” position.

Not on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.

The FCC in the United States and IC in Canada regulate the distance in which a radio frequency from the hand-held transmitter can operate. In optimum conditions, this distance is 90 feet. Since there are many things than interfere with radio frequency the maximum realistic distance from which a hand-held transmitter will communicate with the receiver is 25 feet. Radio frequency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling through walls.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.

SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation.

SMART-STAT –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation.

RCT-MLT – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:
- Turns the flame on and off manually.
- Functions as a remote thermostat.
- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.
- Easily adjusts your fan setting (High, Medium, Low).
- An LED/LCD digital read out of the room’s temperature.
- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.
- Child Proof setting to disable the on/off button is also standard.

Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.

Remote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed/bath sitting rooms.

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