Are you looking for help with basic maintenance or operation of your fireplace? Browse our gallery of how-to video tutorials to get step-by-step instruction on dealing with a variety of issues and operational procedures.
The video walks through the simple steps on starting and operating a gas fireplace. It covers start up, flame & heat output and fan adjustment.
This video walks you through the steps of cleaning the glass on a gas fireplace.
Video for how to operate, maintain and troubleshoot your RC 300 IntelliFire Plus Wireless Remote.
Video for how to locate Your Heat & Glo Model and Serial Number.
Trouble getting your gas fireplace started? View this video for steps you can take to troubleshoot.
Watch and learn how to reset the Heat & Glo IntelliFire Plus Ignition System.
Watch and learn how to reset the Heat & Glo RC series remote controls.
Video for how to synch your Smart Stat/Batt Fireplace Remote.
Learn about the common causes of gas fireplace odors and get tips for resolving this issue.
Learn why direct vent gas fireplaces are the best selling fireplaces sold today and get the answers to the most frequently asked questions about how direct vent fireplaces operate.
The video walks through the steps to installing a gas fireplace insert.
Find a local dealer for service and support.
Are you missing a safety barrier screen for your Quadra-Fire gas fireplace or insert? Learn how you can get one now!
Save up to $500 when you buy a qualifying fireplace, stove or insert. Offer ends 10/2/2016.