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Enter your postal code or city, state to find a hearth professional near you. A dealer or distributor can help you with sales, service and support.
Are you looking for help with basic maintenance or operation of your fireplace? Browse our gallery of how-to video tutorials to get step-by-step instruction on dealing with a variety of issues and operational procedures.
The video walks through the simple steps on starting and operating a gas fireplace. It covers start up, flame & heat output and fan adjustment.
This video walks you through the steps of cleaning the glass on a gas fireplace.
Video for how to operate, maintain and troubleshoot your RC 300 IntelliFire Plus Wireless Remote.
Video for how to locate Your Heat & Glo Model and Serial Number.
Trouble getting your gas fireplace started? View this video for steps you can take to troubleshoot.
Watch and learn how to reset the Heat & Glo IntelliFire Plus Ignition System.
Watch and learn how to reset the Heat & Glo RC series remote controls.
Video for how to synch your Smart Stat/Batt Fireplace Remote.
Learn about the common causes of gas fireplace odors and get tips for resolving this issue.
Learn why direct vent gas fireplaces are the best selling fireplaces sold today and get the answers to the most frequently asked questions about how direct vent fireplaces operate.
The video walks through the steps to installing a gas fireplace insert.
Find a local dealerFireside for service and support.
Are you missing a safety barrier screen for your Heat & Glo gas fireplace or insert? Learn how you can get one now!
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Sign up to get your personal online only coupon today for up to $400 off a fireplace, stove or insert. Certain products also qualify for a $300 federal tax credit. Online coupon expires 3/8/2016. Federal tax credit offer expires 12/31/2016.