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Parts & Support

Put me in touch with an authorized professional so my family can get back to warmth and comfort around the fire. Whether you are looking for a fireplace repair, replacement parts, or routine fireplace service, our local authorized dealers are here to help.

Type of Service

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Contact Information

Care & Maintenance

Need troubleshooting help? Get answers to commonly asked questions and watch use and care videos covering a variety of topics like using battery backup or IntelliFire App setup.

Product Manuals

For proper installation and service, or to find a part, enter your model number or name to find and download the Installation Manual, Owners Manual or Service Parts for your hearth appliance.