How to Find Your Model and Serial Number

Model and serial numbers are key to finding information, getting service and ordering parts for your hearth product. If you haven’t needed to locate them yet, here’s how. The model and serial numbers are located on a “rating plate,” which is a metal plate that’s usually permanently affixed to the fireplace, insert or stove.

In gas fireplaces, the rating plate is found in the controls area. To access it, you’ll need to open or remove the decorative front, and remove the vanity panel, as shown below.

To find the rating plate on a gas fireplace insert, you’ll need to access the controls area by removing the decorative front, and then removing the vanity panel (pictured below). The rating plate is located near the front; use a flashlight to read the numbers.

On a stove, the rating plate is located on the back of the appliance. If your stove is installed against a wall, the rating plate can be difficult or impossible to see. But, you can use a phone or camera to snap a photo of it, as shown below.

More of a visual person? You can watch a video with step-by-step instructions showing exactly how to find your rating plate.

Still need help identifying your fireplace or stove? Your local authorized dealer will be happy to help you find out more about your hearth product.