Use & Care Videos
Tips on using battery backup to start your fireplace with a remote or wall switch.
Basics for on/off, flame height, fan and thermostat control with or without a remote.
Safety precautions, common fixes and when to contact a dealer or utility company.
See the best methods and products to use, and tips to access the glass.
What to do if you change your remote control and any electronics or add a fan.
Simple steps to get out of lockout mode for your insert, linear or traditional model.
Locate the rating plate, found in slightly different places depending on your model.
Synchronize a Smart-Stat or Smart-Batt remote with the receiver in your control panel.
How pros run venting and a gas line, secure the insert, fasten doors and front, and inspect it.
Understand the ignition system that runs the app, wireless wall switch or touchscreen remote.
Enjoy touch control of all functions of the fireplace including thermostat settings.
Use the wireless wall switch for simple on/off and control of Cold Climate mode.
Easily control your pilot light, flame height, blower speed, accent lighting and more.
IntelliFire App Videos
Connect your hearth appliance to your network and begin smart control on your iOS device.
Use the app to add/edit users and create an email for them to start usage on their iOS device.
How to control flame height, temp, timer, lights, fan and more for your iOS device.
Connect your hearth appliance to your network and begin smart control on your Android device.
Use the app to add/edit users and create an email for them to start usage on their Android device.
How to control flame height, temp, timer, lights, fan and more for your Android device.
Connect the app to your Amazon Alexa speaker to begin using voice commands.
Connect the app to your Google Home speaker to begin using voice commands.
Install & Owners Manuals
For proper installation and care of your fireplace product, consult the manual listed here. First find your exact model and serial number from the rating plate in the following location.
Firescreen Safety
Learn more about the importance of a protective screen to ensure safe fireplace operation in your home and reduce the risk of burns. Or request a safety screen for a past or current model.
Warranty Information
View the current warranty coverage, period, conditions and exclusions for your indoor or outdoor gas, wood, pellet and electric hearth product.
Contact Heat & Glo at 888-427-3973
Indoor Fireplace Maintenance Checklist
Ensure years of cozy comfort and enjoyment from your indoor hearth product by following this handy step-by-step checklist.
Outdoor Fireplace Maintenance Checklist
By following these steps, you can keep your outdoor hearth product in top operating condition for years to come.