Valve Recall

Company Statement:

Hearth & Home Technologies is issuing a product recall due to a valve imperfection that was identified through internal quality and safety inspection processes. No incidents of product failure related to these valves have been reported, but Hearth & Home Technologies is proactively issuing this recall in collaboration with the CPSC to reinforce our firm commitment to consumer safety.

This recall involves an isolated group of Hearth & Home Technologies®, Heat-N-Glo®, Heatilator®, Outdoor Lifestyles® and Quadra Fire® natural or propane gas indoor and outdoor fireplaces, stoves, inserts and log installed May 2014 through July 2014. 20,000 units will be inspected; about 4,800 will require a valve replacement.

Consumers who had a gas appliance installed in their home between May and July 2014 who may be affected should have already been contacted by their local dealer. Consumers who had a gas appliance installed during this isolated time period, but have not yet been contacted, should immediately stop using the gas appliance, turn off the gas to the unit and contact the fireplace store where the unit was purchased to arrange for a free inspection and, if necessary, valve replacement. The following brand names and serial numbers will require inspection for recalled valve. Not all units listed below will require valve replacement. Serial numbers are printed on the unit rating plate, located near the controls, and in the instruction manual.

FREQUENTLY-ASKED QUESTIONS

How do I know if my fireplace contains a defective valve?
If you have a fireplace that will require inspection, your dealer will be in contact directly. The majority of fireplaces being inspected will not contain valves that will require replacement. It is likely that after your dealer completes the inspection process, they will inform you that the valve in your fireplace does not require replacement, at which time your fireplace will be safe for use as outlined in your manual.

What do I need to do to ensure safety?
Immediately turn off the gas to your fireplace. Leave the gas turned off until the unit can be inspected by your fireplace dealer to determine if it contains a valve that needs to be replaced. This step will make the unit inoperable, cutting off any possible fuel to the fireplace until proper inspection has been completed.

When can I arrange a service call?
Please work directly with your local dealer to schedule a service call time that is convenient for you. After the gas has been turned off to the fireplace, there is no risk of malfunction. The service call, inspection, and valve replacement (if required), will be provided at no cost to you.

How will the service tech know if the valve needs to be replaced?
All valves contain a unique identification code based on the date our supplier manufactured the valve. Your dealer has a list of all affected identification codes and will be able to determine if replacement is required upon visual inspection of the valve.

What will the service tech do when they inspect my fireplace?
Upon arrival at your home, your dealer will complete an inspection of the valve in your fireplace to determine if the identification code on the valve is on the list of valves that will require replacement. If valve replacement is necessary, the dealer will perform this service at the same time of the inspection at no charge to you.

How will I know my fireplace is safe to use again?
After your fireplace dealer has completed an inspection and, if necessary, replacement of the valve, your fireplace will be safe for use as outlined in your manual.

IMPORTANT CONTACTS

If your fireplace may have been affected by these gas valves, you should have been contact by a local dealer. If a dealer has not already reached out to you, please click here to find the dealer closest to you and contact them as a first step.

If you need additional assistance, please try these numbers:
Hearth & Home Technologies Information Line: (800) 883-6690

Hours of Accessibility:
8 a.m. to 8 p.m. CT, Monday through Friday

CPSC Consumer Information Line:
(800) 638-2772 (TTY 301-595-7054)

Hours of Accessibility:
7 a.m. to 4:30 p.m. CT

Media Inquiries:
Mediainfo@hearthnhome.com