At Heat & Glo, we’re here to ensure that you have the ultimate fireplace experience, which is why we’ve compiled an assortment of resources to help you with any potential issues you may have. To the left you’ll find links to a comprehensive FAQ section, manuals detailing product features and installation, as well as video tutorials to show you how to clean, reset, and operate your particular fireplace.

If you have additional questions that cannot be answered by any of the following resources, please contact your local Heat & Glo dealer. Your dealer is your source for information regarding building codes, as well as all service, warranty, and parts questions – We do not ship parts directly to consumers. To find the dealer nearest you, click here.