Troubleshooting & FAQs

To ensure complete satisfaction of your Heat & Glo fireplace, we’ve put together an extensive list of common questions to provide you with the information you need to guarantee proper and safe product operation at all times.

If you are faced with a technical question or warranty issue that is not addressed in this section, please contact your local Heat & Glo dealer. For other questions concerning Heat & Glo you can ask us directly through our Ask a Question section.

Service & Support

Find a local dealer for service and support.


Safety Barrier Screen Request

Are you missing a safety barrier screen for your gas fireplace or insert? Learn how you can get one now!

Learn More