cgcbgtawkvi5agitsz3kd4bz
{"rawurl":"/owner-resources/troubleshooting-and-faqs/common-questions/other","sitecode":"HNG","site":"Heatnglo","sitebrandname":"Heat & Glo","siterootpath":"/sitecore/content/heatnglo home/","environment":"Production","sessionid":"cgcbgtawkvi5agitsz3kd4bz","viewedcoupon":false,"issyndicatedsession":false,"dealerid":"","lastlocatorsearch":"","debugtracking":false,"ip":"198.143.37.26","brandfilter":"HNG","visitedproducts":[],"visitedcategories":[],"ppccampaignid":""}
Test Json Load | Test Service Call
Heat & Glo
  • Products
    • Fireplaces
      • Gas Fireplaces
      • Wood Fireplaces
      • Electric Fireplaces
      • Outdoor Fireplaces
    • Gas Fireplace Inserts
    • Gas Stoves
    • Outdoor Products
    • Gas Logs
    • Mantels & Surrounds
      • Wood Mantels & Surrounds
      • Stone Sets
      • Mantel Shelves
    • Accessories
      • Controls
      • Termination Options
    • Global Products
      • Australia
      • Europe
      • New Zealand
  • Shopping Tools
    • Blog
    • Get Product Ideas
      • Idea Gallery
      • Idea Book
      • Room Designer
      • Pinterest Boards
      • Fireplace Designs
    • My Hearth Planner
    • Key Technologies
      • IntelliFire Touch
      • Direct Vent Technology
      • FireBrick Technology
      • IntelliFire Technology
      • PowerFlow™ Technology
      • Power Venting Technology
      • Zone Heating
      • Heat Management
      • WhisperTone Technology
    • Buying Resources
      • Heating Considerations
      • Fuel Choice Matrix
      • Linear Fireplace Comparison
      • Gas Appliance Calculator
      • Rebates & Tax Credits
    • Videos
      • Featured Product Videos
      • Gas Fireplace Videos
      • Gas Insert Videos
      • Gas Stove Videos
      • Wood Fireplace Videos
      • Outdoor Product Videos
      • Technology Videos
      • Use & Care Videos
  • Our Story
  • Owner Resources
    • Troubleshooting & FAQs
      • Common Questions
      • How to Light Your Pilot
      • Resetting IPI+ System
      • Power Outage
      • IntelliFire Touch
    • Install & Owners Manuals
    • Warranty Registration
    • Use & Care Videos
      • Gas Fireplace Operation
      • Cleaning Fireplace Glass
      • IntelliFire+ Remote
      • Model & Serial Number
      • Fireplace Troubleshooting
      • Resetting IntelliFire Plus
      • Resetting Remote Control
      • Smart Stat/Batt Remote
      • Gas Fireplace Odor
      • Direct Vent Gas Fireplace
      • Fireplace Insert Installation
      • IntelliFire Touch
    • Contact Us
      • Apply for Dealership
      • Ask a Question
    • Get Service & Support
    • Recall Notices
  • Professionals
  • Current Offers
  • Request a Quote
  • Where to Buy
Request a Quote
Fireplace Safety

Request a Quote

Do you want more information about one of our products, installations, or promotions? Fill out the form below and a dealer will be in touch shortly.

Processing...
Submit

Thank you for your quote request!

Your request has been sent to your dealer.

Errors

  • Owner Resources
  • Troubleshooting & FAQs
  • Common Questions
  • Other

Other

Other

  • Can I change the look of my fireplace?
  • Can I convert my gas fireplace to a wood burning fireplace?
  • Can I convert my IPI system to a standing pilot?
  • Can I convert my standing pilot fireplace to an IPI system?
  • Can I shut the pilot off in the summer?
  • Does a direct vent need to be on an outside wall?
  • How can I find the model or serial number?
  • How much gas does the pilot light use?
  • Is direct vent the same thing as ventless?
  • What does an outside air kit do and do I need one?
  • What does the term zero clearance mean?
  • What is a flue?
  • What is an IPI ignition system?
  • What is a safety pilot?
  • What is the difference between "steady state" efficiency and AFUE?
  • What is the technical data per the 2015 Standards of Performance for residential wood heaters?
Back
Products
  • Fireplaces
  • Gas Fireplace Inserts
  • Gas Stoves
  • Outdoor Products
  • Gas Logs
  • Mantels & Surrounds
  • Accessories
  • Global Products
Shopping Tools
  • Blog
  • Get Product Ideas
  • My Hearth Planner
  • Key Technologies
  • Buying Resources
  • Videos
Owner Resources
  • Troubleshooting & FAQs
  • Install & Owners Manuals
  • Warranty Registration
  • Use & Care Videos
  • Contact Us
  • Get Service & Support
  • Recall Notices
Fireplace Safety
Current Offers
Where to Buy
  • About Us
  • Careers
  • Press Room
  • Contact Us
  • EPA Certification
  • Privacy
  • Site Map
  • Dealer Login
©2019 Heat & Glo. All Rights Reserved

Sign up to Save $100

Why are you contacting us?

Submit

Thank You!

A local dealer will contact you, we look forward to helping you.

Contact a Hearth Expert
Call Me Back
Need help? A dealer in your local area can help you with sales, service and support.

Complete the form below and your local dealer will be in touch.
Please fill in your contact information below and a local dealer will contact you directly about your project.

GeoCountry: